Tahap kepuasan ibu bapa terhadap kualiti pendidikan prasekolah di daerah Maran, Pahang
The level of parental satisfaction towards the quality of preschool education in Maran district, Pahang
DOI:
https://doi.org/10.37134/jpak.vol7.8.2018Keywords:
Pendidikan prasekolah, kualiti, kepuasan ibu bapa, Preschool education, quality, parental satisfactionAbstract
Kajian ini dijalankan untuk mengenal pasti tahap kepuasan ibu bapa terhadap kualiti pendidikan prasekolah di daerah Maran, Pahang. Kajian ini juga menentukan perbezaan di antara tahap kepuasan ibu bapa terhadap kualiti pendidikan prasekolah dengan berdasarkan faktor jenis prasekolah, jantina, tahap pendidikan dan pendapatan. Teori Expectancy-Disconfirmation telah digunakan sebagai teori asas kajian ini. Ia disokong oleh model Harris Interactive Poll Organization. Pendekatan kuantitatif dengan reka bentuk kajian tinjauan deskriptif digunakan dalam kajian ini. Pemilihan subjek kajian dijalankan secara persampelan rawak berlapis melibatkan 148 orang ibu bapa, di mana 74 orang ibu bapa dipilih dari tiga buah prasekolah KPM dan 74 orang ibu bapa dipilih dari tiga buah prasekolah swasta di daerah Maran. Daripada 74 orang ibu bapa dari prasekolah KPM dan prasekolah swasta masing-masing, 37 orang ibu dan 37 orang bapa dipilih sebagai sampel secara rawak. Data dikumpul menggunakan soal selidik skala Likert empat mata. Sebelum pengumpulan data, instrumen diuji di sebuah prasekolah KPM dan sebuah prasekolah swasta di daerah Maran untuk memastikan kesahan dan kebolehpercayaan. Data yang dikumpul dianalisis dengan menggunakan perisian Statistical Package for the Social Science (SPSS) versi 23.0. Data dianalisis dengan menggunakan analisis deskriptif dan inferensi. Analisis deskriptif menjelaskan tahap kepuasan ibu bapa terhadap kualiti pendidikan prasekolah, manakala analisis inferensi melibatkan ujian t sampel bebas dan ujian Anova sehala yang menerangkan perbezaan antara tahap kepuasan ibu bapa terhadap kualiti pendidikan prasekolah dengan faktor demografi. Dapatan kajian menunjukkan bahawa tahap kepuasan ibu bapa terhadap kualiti pendidikan prasekolah adalah tinggi. Ujian t sampel bebas menunjukkan terdapat perbezaan signifikan di antara tahap kepuasan ibu bapa dengan jenis prasekolah tetapi tidak terdapat perbezaan signifikan di antara tahap kepuasan ibu bapa dengan faktor jantina. Analisis Anova sehala pula menunjukkan tidak terdapat perbezaan signifikan di antara tahap kepuasan ibu bapa dengan tahap pendidikan dan pendapatan ibu bapa. Kesimpulan daripada kajian menunjukkan bahawa ibu bapa sangat berpuas hati dengan kualiti pendidikan prasekolah yang diberikan kepada anak-anak mereka di daerah Maran, Pahang dengan skor min keseluruhan 3.23. Kajian ini mencadangkan agar kerajaan dan pihak berkepentingan mengambil langkah untuk meningkatkan lagi kualiti pendidikan prasekolah dan memperuntukkan sumber untuk memenuhi tuntutan ibu bapa.
The present study was conducted to identify the level of parental satisfaction towards the quality of preschool education in Maran district, Pahang. This study also determines the significance difference between the level of parental satisfaction towards the quality of preschool education based on the factors of type of preschool, gender, education and income. The Expectancy-Disconformation Theory was used as the basic theory of the study. It was supported by the model of Harris Interactive Poll Organization. The quantitative approach with descriptive survey design was used in this study. The selection of sample was conducted by a stratified random sampling technique that involving 148 parents, in which 74 parents were selected from three KPM preschool and 74 parents were selected from three private preschool in Maran district. Of the 74 parents from KPM preschool and private preschool respectively, 37 mothers and 37 fathers were randomly selected. Data was collected using a four point Likert scale questionnaire. Prior to data collection, the instrument was pilot-tested in a KPM preschool and a private preschool in Maran district to ensure validity and reliability. Statistical Package for Social Science (SPSS) version 23.0 was used during data analysis. Descriptive and inferential statistics were computed. Descriptive statistics describes the level of parental satisfaction towards the quality of preschool education, while inferential statistics that involves independent samples t-test and One-way Analysis of Variance (ANOVA) describes the diffenrence between the level of parental satisfaction towards the quality of preschool education based on the demographic factors. The results showed that the level of parental satisfaction towards the quality of preschool education was high. The independent samples t-test showed that there was a significant difference between the level of parental satisfaction by the type of preschool but there was no significant difference between the level of parental satisfaction by parents’ gender. One-way Analysis of Variance (Anova) showed that there was no significant difference between the level of parental satisfaction by parents’ education level and income. Conclusion from the study showed that parents were very satisfied towards the quality of preschool education that given to their children in Maran district, Pahang with a total mean score of 3.23. The study recommended that the governments and stakeholders should find alternative ways to improve the quality of preschool education and allocate resources to meet parents' demands.
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