Business Process Reengineering as the Current Best Methodology for Improving the Business Process
DOI:
https://doi.org/10.37134/jictie.vol6.7.2019Keywords:
Business Process Reengineering (BPR), business process, methodology, comparisonsAbstract
Currently, most companies or organizations can select a number of methodologies to improve their business processes, which include Six Sigma, Lean Thinking, Lean Six Sigma, Business Process Reengineering, Total Quality Management, Kaizen and Poka-Yoka. However, selecting an appropriate methodology has to be guided by the organization’s objectives. In this respect, the BPR is one of the best methodologies that can help organizations to ensure the continuity of their businesses so they will remain relevant for a long time. More importantly, the BPR can help members of organizations to rethink about their existing practices such as to introduce significant improvements to their business process. Based on a literature review, the researchers carried out a comparative analysis on four leading methodologies, namely BPR, Six Sigma, Lean Thinking, and Kaizen. The comparison of the methodologies were based on 11 aspects, namely the concept, effect, use of information technology, focus, involvement of workers, degree of change, level of risk, creation of a study, model, duration, and cost. In addition, the researchers elaborated the six phases of the implementation of BPR. The comparative analysis revealed that the BPR was the best among the four methodologies analysed, as it could help radically and holistically improve the overall business process of an organization. Thus, organizations that need such a change in their business processes can adopt the BPR as the most appropriate methodology than can help bring the intended improvements to their workplace. .
Downloads
References
Aldakhil, A.M. (2016). Implementation of Business Process Re-Engineering in the Service Sector. International Journal of Business and Management. 11(2).
Amin, H., Majid, G., & Farzad, S. (2016). Fuzzy model on selecting processes in Business Process Reengineering. Business Process Management Journal. 22(6), 1118-1138. https://doi.org/10.1108/BPMJ-05-2015-0057
Andrea, D.M., Marco, G., & Michele, G. (2016). A formal definition of Big Data based on its essential features. Library Review. 65(3), 122-135. https://doi.org/10.1108/LR-06-2015-0061
Aquila, M.D. (2017). Factors Contributing to Business Process Reengineering Implementation Success. Walden University.
Aslam Mei Nur Widigdo, Marimin, Idqan Fahmi, & Irfan Syauqi Beik. (2016). Business process improvement of funding: a proposition to increase the performance of Indonesian Islamic banking. Journal of Islamic Finance. 5(2), 66-79.
Aslina Saad. (2005). A New Paradigm in School Management: (BPR) Business Process Reengineering. University Pendidikan Sultan Idris.
Bahramnejad, P., Sharafi, S.M., & Nabiollahi, A. (2015). A Method for Business Process Reengineering Based on Enterprise Ontology. International Journal of Software Engineering & Applications (IJSEA). 6(1), 25-39.
Bhaskar, H.L. (2018). Business Process Reengineering: A Process Based Management Tool. Serbian Journal of Management. 13(1), 63-87.
Boyd, D. & Crawford, K. (2011). Six Provocations for Big Data. Social Science Research Network: A Decade in Internet Time. Symposium on the Dynamics of the Internet and Society. https: doi:10.2139/ssrn.1926431
Dragan, J. & Toni, M. (2016). Information Technology as Enabler for Business Process Reengineering – A Successful Case Study. In proceedings of the 13th International Conference on Informatics and Information Technologies. Macedonia.
Fox (2018). Data Science for Transport. Springer Textbooks in Earth Sciences, Geography and Environment. https://doi.org/10.1007/978-3-319-72953-4_1
Gershon, M. (2010) Choosing Which Process Improvement Methodology to Implement. Journal of Applied Business & Economics. 10(5), 61.
Ghatari, A.R., & Shamsi, Z. (2014). Business Process Reengineering in Public Sector: Ranking the Implementation Barriers. International Journal of Process Management and Benchmarking. https:doi: 10.1504/IJPMB.2014.063239
Goksoy, A., Ozsoy, B., & Vayvay, O. (2012). Business Process Reengineering: Strategic Tool for Managing Organizational Change an Application in a Multinational Company. International Journal of Business and Management. 7(2), 89-112.
Habib, M.N. & Shah, A. (2013). Business Process Reengineering: Literature Review of Approaches and Applications. In proceedings of the 3rd Asia-Pacific Business Research Conference, 1-8.
Hagg, H.W., Suskovich, D., Workman, G.W., Jamie, et al., (2007). Adaptation of Lean Methodologies for Healthcare Applications. RCHE Publications. Paper 24. Retrieved from http://Docs.Lib.Purdue.Edu/Rche_Rp/24
Hammer, M.J. & Champy, J. (2000). Reengineering the corporation: a manifesto for business revolution. Summaries.Com
Hanafizadeh, P. & Ossouli, E. (2011). Prosess Selection in Re-engineering by measuring degree of change. Business Process Management. 17(2), 284-310.
Hong, S-G., Siau, K., & Kim, J-W. (2016) The impact of ISP, BPR, and customization on ERP performance in manufacturing SMEs of Korea. Asia Pacific Journal of Innovation and Entrepreneurship. 10 (1), 39-54. https://doi.org/10.1108/APJIE-12-2016-008
Islam, S. & Ahmed, M.D. (2012). Business process improvement of credit card department: a case study of multinational bank. Business Process Management Journal. 18(2), 284-303.
Khodambashi, S. (2013). Business Process Reengineering in Application Healthcare in a relation to Health Information System. Journal of International Conference on Health & Social Care Information Systems & Technologies. 9, 949-957.
Kumar, A. & Ozdamar, L. (2004). Business Process Reengineering at the Hospitals: A case study at Singapore. In proceeding of the 18th European Simulation Multiconference. ISBN 3-936150-36-2
Lawal, A.K., Rotter,T., Kinsman, L., Nazmi Sari, Harrison, L., Jefferey, C., et al., (2014). Lean Management in health care: definition, concepts, methodology and effect reported (systematic protocol review). Systematic Reviews. 3.103.10.1186/2046-4053-3-103.
Liem, J. (2005). A comparison of BPR methodologies Using the NIMSAD Framework. Erasmus University Rotterdam.
Milan, R., et al. (2014). Implementation of Business Process Reengineering in Human Resource Management. University of Business Academy.
Mohamed Anwar Mohamed Jamil, Nur Ain Muin & Zakaria Mustaffa. (2013). Adaptasi Sistem Kaizen Dalam Konsep Pengurusan Kendiri: Satu Kajian Kes Di Jabatan Pengajian Asia Timur, Universiti Malaya. ICSSR e-Journal of the Social Science Research. 1(1). e-ISSN: 2289 4977
Muhammad Aizat Md Sin & Mohd. Rizal Razalli (2015). The Influence of It Infrastructure in Business Process Reengineering Project Performance In Islamic Banking. Jurnal Teknologi. 77(4), 97-103.
Natasha L.R (2003). Examining the Relationship Between Business Process Reengineering And Information Technology. Bowie State University Maryland, Europe.
Norlena Hasnan, Kabiru Jinjiri Ringim & Mohd Rizal Razalli. (2017). Information technology (IT) capability and business process reengineering (BPR) implementation: evidence from Malaysian Islamic banks. International Journal of Business and Management. 1(2), 70-77.
Pande, P.S., & Holpp, L. (2002). What is SIX SIGMA?. United States: Mc. Graw Hill.
Pande, P.S., Neuman, R.P., & Cavanagh, R.R. (2000). The Six Sigma Way. How GE, Motorola, and Other Top Companies Are Honing Their Performance. United States: Mc. Graw Hill.
Puneet Sharma et al., (2015). Process Improvement by Implementation Of Kaizen As A Quality Tool Within Defined Constraints: A Case Study In Manufacturing Industry. International Journal of Science and Technology.1(1), 182-194.
Puvanasvaran, A.P., Robert, S.T., Kerk, & Ismail., A.R. (2010). A Case Study of Kaizen Implementation in SMI. National Conference in Mechanical Engineering Research and Postgraduate Studies, University Malaysia Pahang. 374-392
Rémy, M.W. (2011). Getting ready for kaizen: organizational and knowledge management enablers, VINE. 41(4), 428-448. https://doi.org/10.1108/03055721111188520 Retrieved from https://sohailumar.files.wordpress.com/2014/03/reengineering_the_corporation-clean.pdf
Solaimurugan, A. (2011). A Case Study Of E-Supply Chain & Business Process Reengineering of a Semiconductor Company in Malaysia. Universiti Sains Malaysia.
Sturdy, G.R. (2010). Business Process Reengineering: Strategies for Occupational Health and Safety. Cambridge Scholars Publishing. United Kingdom.
Sudhakar, G.P. (2010). The role of IT in Business Process Reengineering. Economica. 6(4), 28-35.
Sungau, J., Ndunguru, P.C., & Kimeme, J. (2013). Business Process Reengineering: The Technique to Improve Delivery Speed of Services Industry in Tanzania. Independent Journal of Management and Production (IJM&P). 4(1), 208-227
