1.
Yeop Yunus NK, M Goury A, Abd Razak AZA, Md Latip NA, Zainal Adnan AA. Customer Retention: Atonement Oriented Recovery Strategies in the Retail Banking Industry in Malaysia. MRJ [Internet]. 2017 Oct. 23 [cited 2024 May 14];6:163 -. Available from: https://ojs.upsi.edu.my/index.php/MRJ/article/view/1405