YEOP YUNUS, N. K.; M GOURY, A.; ABD RAZAK, A. Z. A.; MD LATIP, N. A.; ZAINAL ADNAN, A. A. Customer Retention: Atonement Oriented Recovery Strategies in the Retail Banking Industry in Malaysia. Management Research Journal, [S. l.], v. 6, p. 163 –, 2017. DOI: 10.37134/mrj.vol6.14.2017. Disponível em: https://ojs.upsi.edu.my/index.php/MRJ/article/view/1405. Acesso em: 23 nov. 2024.