The Impact of the Head of Department Leadership on Extra-Role Performance of Administrative Staff’s in Universiti Pendidikan Sultan Idris

Pengaruh Kepimpinan Ketua Pusat Tanggungjawab Terhadap Prestasi Kerja Dalam Tanggungjawab Tambahan Kakitangan Pentadbiran Di Universiti Pendidikan Sultan Idris


  • Suzyanty Mohd Shokory Universiti Pendidikan Sultan Idris, Tanjong Malim, Perak, MALAYSIA
  • Suriani Abdul Hamid Universiti Pendidikan Sultan Idris, Tanjong Malim, Perak, MALAYSIA
  • Marinah Awang Universiti Pendidikan Sultan Idris, Tanjong Malim, Perak, MALAYSIA



leadership, Head of Department


The purpose of this study was to examine the impact of the more dominant leadership style of the head department on the performance of the administrative staff at Universiti Pendidikan Sultan Idris when the transformational, transactional and laissez-faire leadership styles of the head department were analyzed simultaneously. The performance of administrative staff was measured by using extra-role performance. This study was utilized quantitative approach through sample survey method. The study involved 234 of respondents  from 37 department which consisted of administrative staff from support implementation group 1 and 2, and also the management and professional group at Universiti Pendidikan Sultan Idris. The sample was selected by using the simple random sampling technique and the data was collected using questionnaires. SPSS software was used to analyze the data involving descriptive analysis (frequency and percentage) and HLM software to perform multi-level analysis because the nature of the study data consists of various levels. The analysis showed that transformational, transactional and laissez-faire leadership of the head department was a positive significant with the extra-role performance of the administrative staff when analyzed separately. However, the analysis showed that only transformational leadership of the head department demonstrated a dominant influence on the extra-role performance of administrative staff compared to transactional and laissez-faire leadership when analyzed simultaneously. The findings of this study provided empirical evidence that transformational, transactional and laissez-faire leadership of head of department could improve the extra-role performance of the administrative staff, yet this study proved that transformational leadership of the head department could move to extra-role performance administrative staff compared to other leadership styles.


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How to Cite

Mohd Shokory, S., Abdul Hamid, S., & Awang, M. (2021). The Impact of the Head of Department Leadership on Extra-Role Performance of Administrative Staff’s in Universiti Pendidikan Sultan Idris: Pengaruh Kepimpinan Ketua Pusat Tanggungjawab Terhadap Prestasi Kerja Dalam Tanggungjawab Tambahan Kakitangan Pentadbiran Di Universiti Pendidikan Sultan Idris. Management Research Journal, 10, 146–158.

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