Dorasamy, Magiswary, Sreenivasan Jayashree, and Farida Bhanu. “INTEGRATION OF KNOWLEDGE MANAGEMENT IN ECRM: A COLLABORATIVE STUDY”. Journal of Contemporary Issues and Thought 3 (March 6, 2019): 53–66. Accessed November 22, 2024. https://ojs.upsi.edu.my/index.php/JCIT/article/view/976.