The relationship between the use of e-learning and students' communication competencies at Universiti Malaysia Terengganu
Hubungan penggunaan e-pembelajaran dengan kompetensi komunikasi pelajar di Universiti Malaysia Terengganu
Keywords:e-learning, communication competence, university student, self confidence, teaching and learning
The aim of this study is to identify the effectiveness of e-learning as a teaching and learning medium for communication courses. A total of 260 students who took the Communication course were involved in Phase 1 of the study in the first week of the semester, while a total of 189 students were involved in Phase 2 in the last week of the semester. Communication competence is measured based on the Personal Report of Communication Apprehension scale while the effectiveness of the use of e-learning oceania is based on two dimensions, namely attitudes and intentions towards the use of e-learning. The analysis showed that there were significant mean differences for each dimension of public speaking, small group, meeting and regular conversation communication. The study also found that there is a significant relationship between the use of e-learning and communication competence. This study implies that e-learning is an appropriate teaching and learning platform because it is able to improve communication competencies through online activities. In addition, e-learning is appropriate and can be continued in the future by further enhancing some of the latest features in line with current technological developments.
Ajzen, I., & Fishbein, M. (2005). The Influence of Attitudes on Behavior. In D. Albarracín, B. T. Johnson, & M. P. Zanna (Eds.), The handbook of attitudes (pp. 173–221). Lawrence Erlbaum Associates Publishers
Alawamleh, M., Al-Twait, L. M., & Al-Saht, G. R. (2020). The effect of online learning on communication between instructors and students during Covid-19 pandemic, Asian Education and Development Studies. https://doi.org/10.1108/AEDS-06-2020-0131
Al-Hariri, M., & Al-Hattami, A. (2017). Impact of students' use of technology on their learning achievements in physiology courses at the University of Dammam. Journal of Taibah University Medical Sciences, 12(1), 82-85.
Amir, L.R., Tanti, I., Maharani, D.A. (2020). Student perspective of classroom and distance learning during COVID-19 pandemic in the undergraduate dental study program Universitas Indonesia. BMC Medicine Education, 20, 392
Azhari, F. A., & Ming, L. C. (2015). Review of e-learning practice at the tertiary education level in Malaysia. Indian Journal of Pharmaceutical Education and Research, 49(4), 248-257
Bertea, P. (2009). Measuring Students’ Attitude towards Online learning. A Case Study. A paper presented in the 5th International Scientific conference on online learning and software of Education, Bucharist.
Chavan, S. V. (2020). The Importance of Soft Skills. International Journal of Science and Research, 9 (5), 623-625
Che Su M. (2015). Kompetensi Komunikasi dan Kepuasan Komunikasi Penjawat Awam di Malaysia, Jurnal Pengurusan, 43, 13 – 26
Cheek, G. (2019). The Impact of Social and Cognitive Variables on Communication Competence. University of the Pacific, Thesis. https://scholarlycoamirmmons.pacific.edu/uop_etds/3627
Chopra, G., Madan, P., Jaisingh, P., & Bhaskar, P. (2019). Effectiveness of the e-learning portal from the students ’perspective. Interactive Technology and Smart Education. 16 (2), 94-116.
Cohen, J. (1988). Statistical power analysis for the behavioral sciences (2nd ed.). Hillsdale, NJ: Lawrence Erlbaum Associates
Colsa, A. U., Ortiz-Marcos, I., Cobo-Benita, J. R.., & Moreno-Romero, A. (2015). Improving Engineering Students’ Communication Competence: Designing Innovative Learning Strategies. International Journal of Engineering Education, 31 (1B), 361–367
Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology, MIS Quarterly, 13 (3), 319-340
Dupagne, M., Stacks, D. W., & Giroux, V. M. (2006). Effects of video streaming technology on public speaking students' communication apprehension and competence. Journal of Educational Technology Systems, 35(4), 479-490
Fairuzza, A. H., Nazuir, B. M. A. T, & Wahid, C. R. (2011). Employers’ Perception On Soft Skills of Graduates: A Study of Intel Elite Soft Skill Training. International Conference on Teaching & Learning in Higher Education (ICTLHE). https://core.ac.uk/download/pdf/12007206.pdf
Fatimah A. A. (2020). Online Teaching Skills and Competencies. The Turkish Online Journal of Educational Technology, 19 (1), 9-20
Fishbein, M., & Ajzen, I. (1975). Belief, Attitude, Intention, and Behavior: An Introduction to Theory and Research. Reading, MA: Addison-Wesley
Hinton J. S. & Michael W. K. (1998). The impact of self‐directed videotape feedback on students’ self‐reported levels of communication competence and apprehension, Communication Education, 47(2), 151-161,
Horton, W. (2006). E-Learning by Design; Pfeiffer: San Francisco, USA
Hussein, Z. (2017). Leading to Intention: The Role of Attitude in Relation to Technology Acceptance Model in E-Learning. Procedia Computer Science, 105, 159-164. 10.1016/j.procs.2017.01.196.
Infante, D., Rancer, A., & Womack, D., (1990). Building Communicatioin Theory. (3rd Ed.). Prospect Heights, Il.: Waveland Press Inc.
Jackson, M. J., & Helms, M. M. (2008). Student perceptions of hybrid courses: Measuring and interpreting quality. Journal of Education for Business, 84 (1), 7–12
Jenkins, M. & Hanson, J. (2003). E-learning series: A guide for senior managers, Learning and Teaching Support Network (LSTN) Generic Centre, United Kingdom.
Kedrowicz, A. A. (2016). The Impact of a Group Communication Course on Veterinary Medical Students' Perceptions of Communication Competence and Communication Apprehension. Journal of Veterinary Medical Education, 43 (2), 135-142
Kim, E-J., Kim, J.J., & Han, S-H. (2021). Understanding Student Acceptance of Online Learning Systems in Higher Education: Application of Social Psychology Theories with Consideration of User Innovativeness. Sustainability, 13, 896.
Kwame, A-G. (2021). Students’ Perceptions and Continuous Intention to Use E-Learning Systems: The Case of Google Classroom. International Journal of Emerging Technologies in Learning, 15 (11), 236-244
Liaw, S. S. (2004). Considerations for developing constructivist Web-based learning, International Journal of Instructional Media, 31(3), 309–321
Liaw, S. S. (2008). Investigating students ’perceived satisfaction, behavioral intention, and effectiveness of e-learning: a case study of the blackboard system, Computers & Education, 51 (2), 864-873.
Liaw, S. S., & Huang, H. M. (2007). Developing a Collaborative e-learning System Based on Users’ Perceptions. Lecture Notes in Computer Science, 4402, 751–759
Mailizar, M., Almanthari, A., & Maulina, S. (2021). Examining Teachers’ Behavioral Intention to Use E-learning in Teaching of Mathematics: An Extended TAM Model. Contemporary Educational Technology, 13(2), 298.
Moore, J. L, Dickson-Deane, C & Galyen, K (2011). E-Learning, online learning, and distance learning environments: Are they the same?. The Internet and Higher Education, 14(2), 129-135
Morreale, S., Staley, C., Stavrovsitu, C., & Krakowiak, M., (2015). First-year college students’ attitudes toward communication technologies and their perceptions of communication competence in the 21st century. Communication Education, 64(1), 107-131.
Murniati, C. T., Hartono, H., & Widiantoro, A. D. Y. (2020). Factors Affecting E-Learning Intention to Use Among College Students: A Case in Indonesia. Journal of Education and Social Sciences, 16 (1), 42-48
Patacsil, F. F & Tablatin, C. L. S (2017). Exploring The Importance of Soft and Hard Skills as Perceived by It Internship Students and Industry: A Gap Analysis. Journal of Technology and Science Education, 7(3): 347-368
Passerini, K., & Granger, M. J. (2000). A development model for distance learning using the Internet, Computer & Education, 34, 1–15
Rahmah, I., Ishak, Y. & Wei Sieng, L. (2011). Employers’ perception on graduates in Malaysia service sector, International Business Management, 5(3), 184–193
Selim, H. M. (2007). Critical success factors for online learning acceptance: Confirmatory factor models. Computers and Education, 49, 396–413.
Sharma, V. (2018). Influence Factors in Students’ Motivation for Communicative Competence in English: A Case Study in Saudi Arabia. Journal of Literature, Languages and Linguistic, 50, 37-47.
Simmenroth, A., Cora, W., Thomas, F., & Wolfgang, H. (2012). Do communication training programs improve students communication skills? - A follow-up study. BMC Research Notes. 5. 486.
Singh H. (2001). Building effective blended learning programs. Educational Technology, 43(6): 51- 4
Snoussi, T., & Radwan, A. F. (2020). Distance E-Learning (DEL) and Communication Studies During Covid-19 Pandemic. Utopía y Praxis Latinoamericana, 25 (10), 253-269.ISSN:1315-52162477-9555. https://www.redalyc.org/jatsRepo/279/27964799027/html/
Spitzberg, B. & Cupach, W. (1989). Handbook of Interpersonal Competence Research. New York, Springer, 6
Spiro, R. J., Feltovich, P. J., Jacobson, M. J., & Coulson, D. K. (1995). Cognitive ﬂexibility, constructivism, and hypertext: Randomaccess instruction for advanced knowledge acquisition in ill-structured domains, Educational Technology, 31(5), 24–33
Stern, B.S. (2004). A Comparison of Online and Face-to-Face Instruction in an Undergraduate Foundations of American Education Course. Contemporary Issues Technology Teaching Education CITE Journal. 4, 196–213.
Sun, P. C., Cheng, H. K., & Finger, G. (2009). Critical functionalities of a successful e-learning system—An analysis from instructors' cognitive structure toward system usage. Decision Support Systems, 48(1), 293-302
Tabatabaei, M., Solomon, A., Strickland, E., & Metrejean, E. (2014). Employers’ Perceptions of Online Accounting Education. American Journal of Distance Education, 28, 196-206
Teven, J. J., Richmond, V. P., McCroskey, J. C., & McCroskey, L. L. (2010). Updating relationships between communication traits and communication competence. Communication Research Reports, 27, 263-270
Tosuntas, S. B., Karadag, B. E., & Orhan, S. (2015), The factors affecting acceptance and use of interactive whiteboard within the scope of FATIH project: a structural equation model based on the uniﬁed theory of acceptance and use of technology. Computers & Education, 81, 169-178.,
Wiersma, W. (1995). Research Methods in Education an Introduction. Boston Allyn & Bacon
Wright, K. B., Rosenberg, J., Egbert, N., Ploeger, N. A., Bernard, D. R., & King, S. (2013). Communication competence, social support, and depression among college students: A model of Facebook and face-to-face support network influence. Journal of Health Communication, 18(1), 41-57.
Zavala-Osorio, C. & Gerding-Salas, C. (2019). Enhancing Willingness to Communicate and Selfperceived Communication Competence Through Debates On National Current Affairs. International Journal of English Language Teaching, 7 (8), 1-22
Zhang, D., Zhao, J. L., Zhou, L., & Nunamaker, J. F., Jr. (2004). Can e-Learning Replace Classroom Learning? Communication. ACM, 47(5), 75–79